The internal technical staff for a national leader in the healthcare services field was heavily involved with a series of technology upgrades and strategic work, but found themselves short on resources to complete a large backlog of maintenance tickets accumulating in the Medical Management work queue. So, the organization needed to reach out for additional expertise to assist with completing the technical items to reduce that backlog. TDK Technologies was ready and able to provide the development resources and expertise required to support the internal team.
Technologies Used
.NET
JavaScript
FileNet
Datacap
C#
Web Services
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The client’s internal technical team enhances access to health services and quality of life for the organization’s customers. To keep the team focused on technology upgrades and strategic work, TDK assisted with completing a long backlog of tickets for which the current development team did not have the available resources to implement.

TDK worked with the business team to access and identify backlog items. Under the agile project delivery framework, anywhere from 5 to 15 tickets were completed utilizing two-week sprints. TDK followed the client’s existing template to ensure requirements were outlined and developed in alignment with already established processes. Each backlog item utilized elements of the entire software development lifecycle; requirements gathering, deployment of code to all environments, and testing before moving to production.

A highly collaborative approach ensured the client received exactly what they expected. Stand-ups were held daily to keep the teams communicating. Architecture and scrum meetings occurred twice weekly to ensure there were no outstanding items. Sprint planning and retrospectives were held to keep teams engaged, and tasks were being completed as efficiently as possible.

TDK provided the resources and adaptiveness necessary to successfully reduce the backlog. Thanks to the successful execution of these maintenance implementations, users on the client’s team had the enhancements needed and desired to perform their daily tasks more efficiently, placing them in a much better position to help those they service.

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