Client Services, Inc. has enjoyed significant business growth resulting in the need to evaluate their systems and processes in order to maintain high customer contact feedback scores while adhering to compliance requirements. Client Services contacted TDK Technologies to assist with assessing their application architecture and processes around their call recording, call management and related applications including the data warehouse. TDK engaged their senior technology team to perform discovery and analysis, define a multi-phased approach to the future state and provide budgetary estimates to support business planning needs at Client Services.
Technologies Used
Data Warehouse
Data ETL
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Client Services, Inc. is a provider of customer contact services with a primary focus in the highly-regulated mortgage lending industry.  Client Services had concerns around scale, database ETL (extraction, transfer and load), and efficient data reporting to meet compliance requirements.  TDK engaged experienced senior technology consultants with industry backgrounds in data ETL applications, Microsoft .Net application development and data warehouse experience to perform the discovery, detailed analysis and scope definition. TDK’s team then prepared a detailed, multi-phased approach and cost to meet Client Services' growth needs and support business planning.

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